FAQ
Artwork Details
What type of artworks do you sell?
- Licensed art prints of the paintings fine art, and photography art. Everytime we sell an art print, we pay license fee to the artist/publishing house
- You can upload your own art, photograph and have it printed and framed.
What about original fine art?
Our platform (Atpateframes.com) have original paintings for sell online. We do have stock of original paintings in our stores in Lucknow.
When I order artwork with frame, it is ready to to be hung?
Yes, when you order a framed artwork, or stretched canvas it is ready to be hung. Comes with hooks at the back for hanging. There is no assembly required.
What do you print art prints on?
For every art print that we sell, we have an option choose print surface - paper or canvas print.
Can I customize the size of art print?
Yes.Atpateframes.com is the only website that offers complete customization.
You can choose size inch-by-inch between the minimum and maximum print size allowed by artist. The typical print size you can chose is between 8 inch and 60 inch.
You can choose from various frame options, choose the mount size and color.
Our website shows you exactly how your artwork looks like after you customize it.
You can also use a unique "Wall Color and Size Tool" to select the size, change the wall color and see approximately how the artwork will look like in a room view.
How accurate is image colors shown and what I will get? and what about the size accuracy?
We strive for a high degree of image accuracy and verify the sizes of all images on our Website. Please note that on different devices, laptops and computer screens the color shades of images are seen with small variations.
Please be assured that you will only get the best quality that it can be becuase all our artworks are licensed and hence we use only genuine images for printing and only print upto the size that is possible with the best quality.
With ragards to the size, there may be small variations (up to 2" for larger sizes) in the finished products due to aspect ratio of an image, printer specifications etc.
Quality
What is the quality of your artworks?
We offer you the best quality available. You will get elegant art prints for your interiors. We are confident of the quality and hence we back it up by a complete satisfaction gurantee. If you don't like the quality, you can return it.
Check out what our customers, who bought our artworks are saying in Customer Review Section.
ART PRINTS:
All our artworks being licensed, we have access to the original and best quality images for printing. We use the high end printers used for reproducing the fine art. All art prints are fade proof and very long lasting.
FRAMING:
We use frames made of Wood. It is classy looking, light weight and very long lasting. All framing materials are sourced from the best in the industry.
SPECIFICATIONS:
| Frame | Made of Wood, which is light weight, strong and durable. It has classy finish. |
| Canvas | NovaJet Artistic Matte Canvas 410 (AMC 410). Water-resistant canvas, top-coated with an ink-receptive layer. Ideal for printing fine art reproductions |
Ordering
How do I place an order?
While browsing various categort pages, click on artworks you like. You will be taken to the product page, where you can choose a ready size of click on "CUSTOMIZE" tab and choose your own size, frame, mount color, it's size etc. Add the product in your shopping cart by clicking on the "Add to Cart" button. On the your shopping cart page, when you're ready to complete your order, click "Checkout", fill up your billing & shipping address, review your order details and proceed to make payment.
Does the image on your site accurately represent what I will receive?
We strive for a high degree of image accuracy. You can expect a 95-100% accuracy of the image viewed on our site.
How accurate are the item dimensions listed on your web pages?
ArteVenue.com checks the dimensions of all images on our site, but due to industry standards sizes can vary slightly by a few mm.
What are the resolution requirements for digital upload for custom framing orders?
The minimum resolution for digital uploads is 150 DPI. Since resolution reduces as you enlarge a photo, the higher the resolution of your file, the larger your print can be. If you'd like to print a larger photo than what is suggested, you'll need to upload a higher-resolution image of your photo to have a larger print to a maximum size of 40x60 inch.
What kind of image can I upload to be printed?
You can upload a .jpg, or .png, under 30MB and we'll print and frame it for you!
Payments
What type of payments do you accept?
We accept all major Credit/Debit cards, Netbanking, UPI, Wallet payments, or you can pay Cash on Delivery (COD).
What will happen if the payment gets deducted and I get an error or I don't receive the order confirmation?
There is nothing to worry. If the payment is deducted and order confirmation is not received then either the order will get processed later on or the payment gateway will transfer your many back to your account. Sometimes there is lag between banks and payment gateway and our system or other system issues. But we do reconcile the data and the order will get processed if we receive your payment eventually.
You can always reach out to us on email, phone or chat. Here are the ways to Contact.atpateframes@gmail.com
Shipping & Delivery
What type of packaging do you use?
With frame: Your artwork has following packaging - protective covering over frame corners, shrink wrap over frame, additional hard board covering over frame edges, bubble/ foam wrap, outer hard board covering, outer shrink wrap.
In our years of shipping experience, there have been minimal damages during transit. The breakage rate is less than 0.02%.
When will my artwork arrive?
Art Prints: We ship your artwork by courier in 1-3 days. It usually takes about 3-10 days depending on the delivery point. We are based in Bangalore, India. It ususally takes between 4-7 days to deliver in all metros and major cities.
Original Art: We ship your artwork by courier in 7-10 days. It usually takes about 3-10 days depending on the delivery point. We are based in Bangalore. It ususally takes between 4-6 days to deliver in all metros and major cities.
How do I track my order?
All the orders are shipped through courier. You will receive a tracking number through which you can track your order. You can also check order status online on our website.
How much will shipping cost?
Shipping anywhere in India is free.
Do you ship internationally?
No, international shipping is done after customer pays addtionally for the international shipping charges at actuals.
Returns and Cancellation
What is your return & cancellation policy?
Returns:
If you are not satisfied with quality, we are happy to accept the return. Please inform us within 5 days of delivery.
PLEASE NOTE: Returns apply only to art print items. Custom Photo frame items (where customer uploads his/her own picture and we print, frame as per order) and framed original artworks are not eligible for returns. Unframed original artworks can be returned. Also note that, COD orders are not eligible for returns.
You are required to ship the products to our address.
Please note that, the responsibility of proper packing and making sure that products reach us in perfectly good, new condition lies with you.
Once we receive the products, our team will inspect and make sure that there are no damages. If there is breakage, damages or scratches on the products then it becomes useless for us and hence we can’t process the refund (we will share the pictures).
If there are no damages, we will process the refund immediately. If there are damages, then we can send the products back to you in as is condition if you want them and you will bear the shipping charges.
If refund is to be issued, we will refund it the same mode of online payment when you placed the order or we will ask for your bank details to make the bank transfer.
Damaged Delivery:
In an unlikely event of damages during delivery, artwork having quailty issue or wrong artwork delivered to you, it is eligible for free replacement. Customer shall inform atpateframes about the damaged artwork, quality issue or wrong artwork within 48 hours of delivery along the photos of artwork showing the issue as a proof. Atpateframes shall not be liable to replace the artwork or refund the money if Atpateframes is informed after completion of 48 hours from time of delivery.
Order Cancellation:
Our artwork is customized as per your order. The production process starts as soon as you place the order. We are unable to cancel your order after the payment is made and you receive the confirmation.
However, we are happy to cancel the order for you before our production process begins, which is typically within an hour of you placing an order. In case you wish to cancel please call/write back to us as soon as possible, and we can let you know if the order can be cancelled.
If the order is cancelled, we will refund in the same mode of payment customer used or ask for the bank details for money transfer and it will take up to 7 business days to process the refund.
Please refer to section 5 of Terms & detailed procedures and policies.
Art Advisory Service
Do you provide advice on selecting art as per my requirements?
We are happy to have our designers help you with selecting the artworks and sizes as per your interior design.
General question we will have for you are -
- Do you have any theme in mind, like Abstract, Landscape etc?
- Are looking for one single artwork or a set (collage) is also fine with you?
- Do you know what size of artworks you are looking for? Or let us know the approximate dimensions of the wall and we can suggest the size.
- What is the colour of wall and other furniture in the room? It will be good if your can share any pictures of the room where you want to hang the paintings.
- Any primary colour in the artworks that you would prefer?
- Finally, please share if any artworks that you liked on our website. This helps a lot in selecting artworks for you.
Do you charge for this service?
No. There are no charges for this serice. We are happy to help customers find the perfect art for their interiros.
